Reference

Our Legal Terms for Your Account

These legal terms set out how e30princess operates, what you agree to when you open an account, and how your rights are protected under the conditions that apply in your region.

Account TermsUser RightsDANA, OVO, GoPay PolicyData HandlingJurisdiction Notice
e30princess Our Legal Terms for Your Account
HOW WE HANDLE THIS

Data, Security and Account Integrity

We handle your personal data, payment records and account history with clear retention and access controls. Here is what that means in practice for your account on e30princess.

Data Retention Policy

We keep account and transaction records for the period required under applicable regulations. You can request a summary of what we hold by contacting support via email.

Cookie Use

We use session and analytics cookies to keep your account active and improve platform performance. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Login uses OTP verification sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately via settings and contact support.

Requesting Changes

To update your registered details, correct account information, or request data deletion, submit a written request through live chat or email with your account ID attached.

CONTACT LEGAL QUERIES

Reach Us on Legal and Policy Matters

If you have questions about these terms, need to request a copy of your account data, or want to flag a policy concern, our support team handles legal queries directly. You can reach us through live chat inside your account, or via email for written requests. Players in Makassar and across Indonesia can access the same contact paths from any mobile browser.

Live Chat Support Open live chat from inside your account dashboard. Our team handles legal and policy questions alongside general account help — no separate channel needed.
Email for Written Requests Send written requests — data access, account closure, policy complaints — to our support email. We acknowledge receipt and respond with next steps.
Account Help Centre Policy FAQs, terms updates and user-rights articles are available inside your account help section. Check there first for fast answers on common legal questions.

Frequently Asked Legal Questions

These are the questions we get most often about account terms, user rights and how our policies apply to your deposits and data in Indonesia.

Yes. Every transaction processed through DANA, OVO, or GoPay is covered by our payment terms. Deposits credit after wallet confirmation and are subject to the same account rules as all other funding methods.

You can. Send a written request via our support email with your account ID. We will confirm receipt and provide the relevant data summary within the timeframe required by applicable rules.

We notify you by email to your registered address before changes take effect. Continuing to use the platform after that notification means you accept the updated terms.

Access depends on local law and is available only where permitted for your region. We do not guarantee availability in areas where online wagering is restricted under Indonesian regulations.

Submit a closure and deletion request through live chat or email. Include your account ID. Our team will process the request and confirm when your account has been closed and data scheduled for deletion.

Raise it first through our support team via live chat or email. We aim to resolve data-handling complaints directly. If unresolved, you may escalate under the applicable regulations in your eligible region.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.